Privacy Policy

Southwind Revenue Recovery ("we", "us", or "our") provides a service that automatically sends SMS replies to missed phone calls on behalf of businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the service, you agree to the practices described here.

To operate the service, we may collect the following:

• Business name and contact details
• Business and customer phone numbers
• SMS message content sent through the service
• Usage data such as call events, delivery status, and timestamps

We use the information we collect to:

• Send automated SMS responses to missed calls
• Operate, maintain, and improve the service
• Communicate with you about your account or service updates
• Diagnose issues, prevent abuse, and ensure reliable message delivery

• Messages are sent in response to customer-initiated phone calls to your business number.
• Message frequency varies based on inbound call volume.
• Standard message and data rates may apply.
• Recipients can reply STOP at any time to opt out of further messages, or HELP for assistance.

We do not sell your data or your customers' data. Information may be shared with trusted service providers strictly to deliver the service — for example, Twilio for SMS and voice delivery, and our hosting and database providers. These providers are bound by their own privacy and security obligations.

We take reasonable administrative, technical, and physical measures to protect the information we handle, including encrypted connections and access controls. No system is perfectly secure, but we work to keep your data safe and to address vulnerabilities promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the service or via email when appropriate.

Questions about this policy or your data? Reach us at help@southwindsolutions.org.